VIVEPET RESORT

The experience was wonderful. Aquiles is a dog with a lot of insecurities who struggles quite a bit being away from us, so we were a little worried. However, they treated him with so much love, patience, and understanding, and we couldn't be more thrilled with the care he received. It gave us so much peace of mind knowing he was in such good hands and that they understood his needs and respected his pace. We are very grateful for everything and, without a doubt, would repeat the experience. Thank you so much for taking such good care of Aquiles! ❤️🐶

Honestly, the place is spectacular. I dropped off my female dogs with no issues, and they sent me an introductory video of their enclosure. They have several enclosures depending on the dog's personality, and I know they had a great time because, upon returning home, they were completely exhausted. This morning they couldn't even move! It will definitely be my daycare choice for the days I have to work late at the office.

Nos dijeron que le veríamos por las cámaras y solo sucedió la primera mañana en 5 días. El resto habitaciones vacías o con limpiadores. No volvimos a verle por una cámara en toda la estancia ( sí recibíamos algún vídeo en el que se le veía. Además mi perro salió cojo y nadie se preocupó. Se ha hecho daño en una pata y nadie se dio cuenta de que cojeaba. Es todo fachada y diminutivos ( “paseito” “bañito”). Han perdido totalmente mi confianza.

We left my dog for 5 days and could only watch the "24/7 cameras" the first morning; after that, you only ever saw empty areas or a single dog, but never our dog. The dog came out limping, with an ulcer on one paw, and nobody cared about it (they didn't even notice). The dog also came out very dirty—could it be because we declined to pay 28 euros for an exit bath? We spoke with them and their excuse was that we didn't call to complain that he wasn't visible, after trying to fool us by saying the cameras weren't working even though employees were clearly seen cleaning. They told us that if we didn't want him dirty, we should pay for the bath, and finally, we sent them the vet report and their response was just that Blastoestimulina ointment is very good. An expensive place that comes nowhere close to the services they sell you.

It is wonderful and such peace of mind to be able to count on you every time I need to leave my dogs. Thank you so much to the whole team for always being so attentive and taking such good care of them!♥️

We love going with our dog. The staff's service is the best. Lovely people.

This is the third time we have boarded our pet here, so I think I can now leave a reliable review. The first time we left her, she was barely 1 year old, just a puppy, and we were super happy both with the treatment we received and the care our pet received. The second time was just this summer for 1 week. The customer service and the care for our pet, Nara, continued to be amazing. This time we tried their grooming/bath service after her stay, and I must say Nara turned out spotless, super clean, and very well-brushed—a totally recommendable service since, being around other dogs who relieve themselves in the same area, like it or not they rub against each other and end up very dirty (this happened to us the other 2 times). Although I highlight the great bath service, I want to point out that given the nightly rate charged for dog boarding, the least they could do is include this bath service. I don't mean for a 1 or 2-day stay... but after boarding for 5-6 nights and paying 300 euros, it would be a nice touch to include this service free of charge upon pick-up. I am not giving 5 stars because both the second time and this time we boarded Nara, the supposed service allowing you to watch your pet during daytime hours via cameras was practically non-existent. The first time it happened, we thought it was a one-off and understandable, but for it to happen again? I understand it might be out of your hands and, as you told me, you passed it along to the IT person... Well, change IT people or lower the nightly price, because those 45 euros we pay include the service of being able to see your pet, and if that is not possible, reduce the rate. It is not normal to have to chase you by calling and asking... You seriously need to look into that aspect, change the IT support, the system, or whatever is needed, but it is unacceptable that after paying the rate, the service doesn't work properly. If I leave her with you instead of other facilities, it is precisely for the peace of mind of being able to see my pet whenever and wherever I want. If that service works terribly, I might as well go to another boarding facility that charges half the price and offers the same care, just without the camera perk. In summary, I totally recommend this boarding facility for your pet, but if you expect to be able to watch them constantly whenever you want, I regret to say that after my two bad experiences that is not the case, and it might be better not to pay that extra and look into the many other boarding options available.

Phenomenal treatment and help with our little dog

We went to the pool with my two female dogs, a Weimaraner and a Dalmatian. The staff was very attentive and friendly, the cafe service was scarce, and the pool was small; it could use a better ramp or a more gradual slope for dogs that have a harder time getting into the water.

Ha sido la primera vez que hemos ido a Vive y seguro volveremos!! Gracias por "malcriar" a la gordita y mimarla mientras estaba ahí para ponerse guapa.

They are very loving with our pets and they come out looking gorgeous from the grooming salon 🥰

My experience was quite disappointing. I went because they were supposedly offering French bulldog puppies for adoption, but the process raised many doubts for me and was nothing like what I understand to be a responsible adoption. The screening process was surprisingly fast, and the way it was handled gave me the feeling that there was quite a rush to get rid of them. In addition, the requested fee seemed exorbitant for an adoption. I have adopted before and had never encountered a similar procedure or terms. The puppies also had a parasite, and since I have other dogs at home, I needed to ensure a safe introduction. Instead of facilitating this transition, they suggested charging "boarding" fees per day if the puppy had to stay there until the parasite cleared up. They didn't provide much information about the puppies either, such as their background or their likely adult size. Being mixed-breed should be the least of concerns in an adoption, but knowing this information is important for making a responsible decision. What surprised me the most was that as soon as I mentioned I was hesitating and needed to think it over, they directly told me not to take it, that it was the best thing I could do. Honestly, I expected a different kind of guidance and understanding during an adoption process. The customer service didn't feel pleasant or warm either. An adoption should focus on the animal's welfare, with transparency, information, and support. Based on my experience, I found none of that and left feeling quite disappointed.

It was the first time we left our dog at a boarding facility. We were very scared because our dog is very attached to us, and honestly, choosing Vive Pet Resort Las Rozas was totally the right decision. Great service and great care, both towards us and our dog. Recommended.