RESIDENCIA CANINA EL TOMILLAR

A small boarding facility with very good service. My dog is always happy to stay and always comes back happy.

Our furry friend has been staying there for years... He loves it, and we leave with peace of mind.

First time boarding our Border Collie and Jack Russell, everything was beyond perfect. We will definitely repeat!

I loved it, I had already tried the boarding facility by leaving my dog for a few days. But now in the summer I left him for 20 days and he came back looking gorgeous, leaner from running around so much, happy and "very dog-like", that is, exactly as it should be! We will definitely repeat!

We lacked some sort of communication to give us peace of mind about the dog.

We left our dog Nala for 3 weeks and the experience was a 10 out of 10. Nala came back happy, calm, and so comfortable that she almost didn't want to leave! The facilities are very well maintained and the treatment from the entire team was great: always kind, attentive, and conveying so much confidence. Without a doubt, we will repeat. Thank you very much!

Our little dog Bimba is 9 years old and, due to circumstances, we can no longer leave her with family when we go on vacation. So in 2025 we started taking her to El Tomillar on a friend's recommendation. And honestly, I regret not taking her sooner because it's like she goes to summer camp! She enjoys it so much, and we are happy knowing she is in such good hands. As long as we have our dog and her health allows it, her summers will continue to include “camp” at El Tomillar.

My dog Pluto was delighted with his stay. They kept me informed throughout the two weeks he was there with videos and photos of him playing. I was also delighted with the girl who assisted us; Lucía made my dog feel right at home. The service is 100% recommendable, we will return soon.

I have been taking my little dog there for a while now and she couldn't be better cared for. I leave her with complete peace of mind

Today I had a reservation to drop off my two dogs. I travel tomorrow. They require a minimum stay of one week, even if you only need 3 days, claiming it is because it's July. As in any hotel, whether for humans or animals, ALL INFORMATION REGARDING THE REQUIREMENTS FOR BOARDING MUST BE AVAILABLE ON THE WEBSITE, AND ALL ESSENTIAL REQUIREMENTS MUST ALWAYS BE PROVIDED AND REMINDED OVER THE PHONE. My sister called to make the reservation and they told her about rates, the mandatory minimum full-week payment, etc., BUT THEY DID NOT INFORM HER OF AN ESSENTIAL CONDITION: THE REQUIREMENT TO HAVE THE DOG VACCINATED AGAINST KENNEL COUGH, INFORMATION THAT DOES NOT APPEAR ON THE WEBSITE EITHER. Today I arrived with my dogs because I travel tomorrow, and he welcomed me because he knew money was coming in, but the moment he brought up THE KENNEL COUGH VACCINE, he stopped speaking to me politely. I told him that when my sister called to book, he didn't provide that information, and I verified that there is no mention of this issue on the website either. I told him it is the kennel's duty to remind all clients calling to book of this information before bringing the dogs, and he replied that it's the client's responsibility to know it—excuse me?! He didn't apologize for failing to inform my sister of this requirement over the phone and took no responsibility. He told me I couldn't board the dogs and just completely ignored me, speaking to me disrespectfully. He told me I was wasting his time because he had to attend to other clients, who weren't even there when I arrived. Of course, he refused to take any responsibility for the incident, leaving me high and dry since I travel tomorrow; he tried to blame me for what happened and, knowing he wouldn't get my money, didn't feel the need to treat me with dignity or admit his poor handling. TOTALLY NOT RECOMMENDED!! You must clearly inform clients of the conditions required at your facility whenever they want to board their pets, not place the burden of ignorance on the customer, and always, always look people in the face and speak politely, even if they and their dogs won't be contributing to your business. Above all: RESPECT, OWNING UP TO MISTAKES, AND APOLOGIZING. It was completely outrageous! Check the photos and see that this information appears nowhere.

Excellent. The care and attention given to my dog has always been the best. Recommended