Granja La Luna

These folks are the absolute best, they picked up and dropped off at home both my big kitties, who yell any time they are in transport, and who talk a lot anyway, and they sent me photos and videos while I was away. I’ve used them twice now and I’ll use them again. Thank you Granje La Luna!!!

They took care of my cat for 20 days and I am delighted. He came back happy and very well fed. Facilities are better than in the photos, clean and spacious. We will repeat.

I left my rabbits Menta and Soja for the whole summer. It was the first time I had left them at a boarding facility, and the experience was wonderful. The enclosures they have for rabbits are perfect and designed specifically for them, with plenty of space, a burrow, and a tunnel. In addition, they can see their rabbit neighbors through the fences, which keeps them more entertained. I found them very well cared for and happy. Without a doubt, this is my go-to place to leave them again.

I left my rabbit for 3 weeks during vacation and he came back great, feeling calm about leaving him there. Having his own space is super important. Thank you very much

Everything was very good

I have peace of mind when I take my cat there; the staff is cordial, and they take very good care of him. You can access the camera (of course, for an additional fee).

I left my bunnies for a few days because I was traveling and didn't want to make them nervous. Apparently they had a great time because they came back in high spirits. I really liked their facilities and the amount of space they have for pets.

Due to circumstances beyond my control, Lolo, my 10-month-old macaw, had to spend a weekend there with them, and honestly, when I went to pick him up on Monday he didn't want to leave. Wonderful. 100% recommended.

If your cat has never stayed in a hotel before, I wouldn't recommend leaving them at this one. I had the most devastating experience. They contacted me on the last day to tell me they couldn't transport my cat because he was scared. My cat is the calmest and most affectionate animal. I think the caregiver could have spent more time getting to know him and earning some of his trust, since he stayed there for almost two weeks. I was forced to accept that there was a risk he might get slightly hurt, as the hotel is very far away and I had no way of picking him up on such short notice. The result was that all five of his claws were torn out, and he had a cut near his eye. He was severely dehydrated and malnourished. He lost over a kilogram in such a short amount of time. I had no idea he wasn't eating or drinking properly. He got so stressed that he went into shock and shut down completely. Ultimately, my cat was hospitalized and is currently still in emergency care. The diagnosis was dehydration with signs of anorexia. He has severe pancreatitis, a gastrointestinal infection?, and bladder inflammation. The vets asked me to share my experience to warn any owner considering this hotel: if your cat was raised in an apartment and has never stayed in a hotel before, think twice before leaving them here. My cat, who was perfectly healthy for 9 years, is now fighting for his life! While I had no choice and accepted that my cat might get hurt during capture, I did not accept an outcome like this. Even though the hotel's rates were high, I gladly paid them thinking it would mean premium care, but how wrong I was. Please be careful if you truly love your animals and they aren't used to such a rough environment. All I can do now is share my experience and hope that no other pet ends up fighting for their life after spending time at this hotel. EDIT TO RESPOND TO THE BUSINESS OWNER: Instead of showing some empathy and at least offering a word of apology, I receive this passive-aggressive response. This just shows how you run this business. Does pancreatitis develop from the stress of being caught? It develops from fatty, poor-quality food. Do intestinal and gallbladder infections develop from being captured? You're right, I gave him a complete checkup a week before leaving him at the hotel to make sure he was healthy and that all hotel requirements were met (as YOU requested). Thanks to the clinic and the vets we took him to, he is slowly recovering. Are you implying that I am some kind of maniac and that I weighed him on purpose to deceive you? Your response is proof of your attitude and how little you care about animals. You are simply trying to dodge any responsibility. That's why I wanted to share in this review that this place is not suitable for indoor cats. This time I had no choice but to leave him at your hotel, but I am sure this was the first and last time I will make that decision. I hope you don't run into the same problem with other guests in the future. I even agreed to have him stay longer than needed and requested the transport service precisely because I couldn't move him myself. I accepted ALL the services you could offer and was polite and understanding the entire time. But the health issues he developed did not happen because of that capture incident. You should hire staff who know how to handle cats that need extra attention and know how to earn their trust; they should be trained for this. This is exactly why I want to share my experience so other indoor cat owners know this place is not suitable for cats that need more time and affection, and your response has only confirmed it. I have all the evidence and official medical test results to prove my point if necessary.

We left our 3-month-old puppy for a week due to an emergency, and during that entire time, they never took him out of the room where they kept him. The girl told us it was because the puppy growled at her. I don't understand how it is possible for someone who works with animals to leave a puppy locked up for a week because they are afraid of him; ever since we picked him up, he refuses to enter any enclosed space. I am extremely disappointed and would never leave any of my dogs there, nor would I recommend the place to anyone. I thought long and hard before leaving this review, but I am still very angry. Thank you.

We used this facility twice, once in the summer when we dropped our cat and we were happy, but the second time, which was in December, it was not a good experience. When I received my cat at home, her sheet was soaking wet, and we saw she was breathing strangely, which we understood meant she caught a cold, and it took at least one week for her to get back to her initial state of health. I can imagine that since they have indoor and outdoor areas, she used to go out, get wet, sleep on the sheet, and during that week she got sick. So I would suggest this facility for warm weather.

A lovely place with wonderful people.

A wonderful place, the animals are very well cared for, the kennels are very clean and they have a lot of space, everything was fine.